Warranty and customer service

Warranty

All our products come with 24 months warranty for both private and business customers.

What is covered by the guarantee?

• Factory defects
• Missing parts on request
• Goods damaged during transport (if not the customer’s fault)

What is not covered by the guarantee?

• Natural depreciation
• Damage caused by the customer (dropping, misuse, modifications, etc.)

How do I make a warranty claim?

1. Email us support@helente.ltwith your order number, the product problem and any photos or videos.
2. Our team will reply the same day (if we receive the request during normal working hours).
3. If the problem falls under warranty, we will take care of the whole process, including free shipping and the cost of repair or replacement.
4. The customer doesn’t have to worry about anything – we cover everything.

Customer service

We pride ourselves on our customer service and always try to help freewhether you have purchased a small part or a complete simulator.

Technical support – If you have any questions about the product, its installation or use, please contact us – we will help you!

Support for Turnkey simulators – If you have purchased a complete simulator from us, we provide remote support and online maintenance at no extra cost.

If you have any questions or need help, we are always here to help. You can get in touch by phone, email or via the Live Chat, which you should find at the bottom right of the website.