FREQUENTLY ASKED QUESTIONS

The delivery time depends on the balance of the item and your location.

On each product page you will find the exact delivery times, as they depend on whether the product is in our warehouse, travelling to us or ordered from a supplier.

More on delivery – here.

If you have any questions about delivery, please contact us!

All our products come with a 24-month warranty.

We don’t repair goods on site, but if something were to happen, your equipment would be sent to the manufacturer or a certified service centre in Europe.

We try to complete warranty processes as quickly as possible (which is rare).

As soon as we have dispatched your order, you will receive an email with a tracking number. 📦

Important: Tracking information can only be updated after 24 hours, so if you don’t see movement right away, don’t worry, the system hasn’t updated yet.

Yes, all prices on our website are incl. VAT / VAT. Our prices are the same throughout the EUregardless of the VAT/VAT rate of the specific country.

Yes, if you are you are a company registered in the EU with a valid VAT identification number, you can purchase VAT / VAT free (0% rate). Please contact us at support@helente.ltand we will quickly send you a VAT-free invoice.

No, we don’t have a physical store, but our warehouse is in Jurbarkas, Lithuania.

If you wish to withdraw your order, you can do so by prior arrangement with us. Just write to us before you arrive!

Soon we will!

In the meantime, you can visit our partners in Kretingawhere you can try out the simulators we have assembled.

Yes, you can buy on hire purchase, but only if you live in the Baltic countries (Lithuania, Latvia, Estonia).

We work with InBank through Paysera, so you can easily get a lease.

How to do it?

1. Add the goods to your basket and proceed to checkout.
2. Choose InBank as your payment method.
3. Follow the instructions – InBank will provide you with an offer and terms.